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Frequently Asked Questions

I have lost my password. What do I do? Request your password by text message from your sales manager.

I am unable to log in. What should I do?
Check your user name and password against those shown in your registration e-mail. If these are correct, check the payments you have made to Topflowers, or contact your sales manager.

How do I buy something that is not shown in the webshop? In the shopping trolley, there is an option for making remarks. When you log out, these remarks will be sent to your sales manager.

Why am I able to order until a specific time from the webshop for that same day?
The daily purchases are added up every day at 03:00 a.m. UTC . At 11:00 a.m. UTC, you can again place orders for the following day, or you can order as from 09:00 a.m. from the daily stock.

How do I conclude my purchasing in the webshop?
Simply logging out is sufficient.

Why aren't the products in my language in the webshop? We communicate with you in your own language, but for the flowers and plants we use the globally agreed botanical names.

Why can it seem as though the articles that are ordered are more expensive than those in the daily stock? The auction is a demand and supply system where it may be the case that on particular days products are cheaper or more expensive. It can of course also be the other way around.

Are the “Good deals” of a lesser quality? No, these are products that we have secured during that week at a fixed price from a nursery or importer.

When are flowers of a lesser quality and how will I know that? You can assume that extra quality flowers are offered (EX). The 1EX grade is a quality that is not as good, but good enough. Topflowers does not sell other lesser qualities.

What is the minimum expenditure in the webshop? The minimum expenditure per order is GBP 400.00 and the minimum expenditure per product is shown in the MQ column in the webshop.

Do I have to take a full container from “good deals” and from the daily stock? You do not have to take a full container, there is, however, a maximum.

Is the calculated number of CCs always correct in the shopping trolley in the webshop? The calculated number is an estimate based on the space required for the individual articles. If the CC is not full, you will be contacted about this.

How do I return containers? Put out the empty containers at the delivery address along with the completed container form. Fax or e-mail a copy of the form to 0031 174 634413. After having been checked, your container will be credited.

Why do I have to select a departure date instead of an arrival date? As customers may have different sites throughout Great Britain, therefore with differing transport times, in all cases the departure date from the Netherlands is assumed. Ask your sales manager for the arrival date of your products.